Order Processing

    •    Orders are processed within 1–3 business days.
    •    Please note that weekends and public holidays may affect processing times.

Shipping and Delivery

    •    Domestic Orders: Standard shipping is via Media Mail, which typically takes 2–8 business days. Expedited shipping options are available at checkout.
    •    Pre-Orders: If your order includes a pre-ordered item, we will ship the entire order once all items are in stock. To receive in-stock items sooner, we recommend placing a separate order.
    •    Packaging: All items, especially vinyl records, are carefully packaged in-house to prevent damage during transit. We take extra care with fragile items to ensure they arrive in excellent condition.

Damaged Items

While we make every effort to package your items securely, issues can occasionally arise during transit. If you receive a damaged item, please refer to our Return Policy for instructions on receiving a refund or exchange.

International Shipping

    •    Customs, Duties, and Taxes: International orders may be subject to customs fees, import duties, taxes, or other charges. These fees are determined by your country’s regulations and are the responsibility of the recipient. Please check with your local customs office for more information before placing an order.
    •    Delivery Times: International shipping times may vary by destination and can be affected by customs processing. We recommend allowing extra time for delivery if your order is shipping overseas.

Order Tracking

Once your order ships, you will receive a tracking number via email so you can monitor your shipment’s progress. If you encounter any issues or delays, please fill out an Order Support Form or contact us directly at orders@youngheavysouls.com.